Booking Policy

At Brooklyn Aesthetics, we are committed to delivering exceptional service and tailored treatments for all our clients. To ensure a seamless experience, we have implemented the following booking policy:

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1. Appointment Fee

• A R500 non-refundable appointment fee is required to secure all bookings. This fee confirms your spot and is applied toward your treatment cost.

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2. Appointment Confirmation

• Appointments are confirmed 2 days before your scheduled date via email or SMS. Please ensure your contact details are accurate.
• Same-day appointments are available and subject to therapist or nurse availability.

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3. Consultation and Personalized Treatments

• At Brooklyn Aesthetics, consultation is mandatory for all first-time clients.
• We utilize the Bloom Visage Skin Analysis to assess your skin’s needs and create a precise treatment plan for optimal results.

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4. Rescheduling and Cancellation Policy

• Reschedules or cancellations must be made at least 10 hours prior to your appointment to avoid losing your R500 deposit.
• No-shows or cancellations made less than 10 hours in advance will result in a forfeiture of the deposit.

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5. Late Arrivals

• Please arrive on time. Clients arriving more than 15 minutes late may have their treatment shortened to accommodate the next client or may need to reschedule.
• Rescheduling due to tardiness will incur a R200 rescheduling fee.

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6. Payment Policy

• The appointment fee is non-refundable but can be transferred if the rescheduling policy is followed.
• Payment for treatments must be settled in full on the day of your appointment. We accept cash, debit/credit cards, and EFTs.

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7. Promotions, Packages, and Gift Cards

• Packages and promotions must be used within the specified validity period. Payments for packages are non-refundable but may be transferred to another service during the promotional period.
• Gift cards are valid for 3 months from the date of purchase and cannot be exchanged for cash.

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8. Health and Safety Disclosure

• Clients must complete a medical and skin history form prior to their treatment. This ensures we can provide safe and effective care.
• If any contraindications arise, we may adjust your treatment accordingly.

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9. Client Code of Conduct

• To maintain a professional and relaxing environment, we ask all clients to respect the clinic's policies and staff. Disruptive behavior will not be tolerated and may result in termination of services without a refund.

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10. Contact Information

• Phone: 012 752 6352
• Email: info@brooklynaesthetics.co.za
• Address: 1097 Justice Mahomed Street, Brooklyn, Pretoria 0181

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By booking an appointment with Brooklyn Aesthetics, you agree to these terms and conditions. We look forward to partnering with you on your journey to healthy, radiant skin and holistic wellness.